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Shipping and Returns
Return and Exchange Form
 
The Horse Fly stands by their products 100%.  If you're not satisfied, we're not satisfied. Just fill out this form, press "submit" and ship the product back to us and we'll take care of it!

Your business means everything to us.  So we want to make this process as simple as possible.  This form is to help understand where we can improve.  By your filling out this form, we gain knowledge in how to prevent this situation from happening again.  We thank you very much for your time.


CUSTOMER INFORMATION
First and Last name: 

Name of person that purchased product, if different:  
Street: 

City:      

State:   
Zip:     
Phone: 
Email:  

PRODUCT INFORMATION
Is this a return or exchange?
Return   Exchange
If exchange, what product are you returning?

Which product would you like to purchase?  

If return, what is the main reason for return: Damaged   Changed Mind   Wrong Size    Other
If other, please explain: 
 
If your reason were resolved, would you purchase from us again?  Yes   No
If no, please indicate reason:


OVERALL EXPERIENCE
Did you find our web site easy to navigate?
Yes   No
If no, please explain: 
Did you find our policies straight forward and clear?
Yes   No
Do you like having the options to design your own frame? 
  Yes   No
If no, please explain: 
Please rate your over all experience with The Horse Fly. 
Click on one answer that best describes your experience.  
Would you shop with us again? Yes   No
If no, what could we do to earn your business: 

Please fill free to add any additional comments that could help us improve our web site, product or overall customer service.




Thank you very much.

Please enter the following code into the box provided:







 
Our Return Policy
  SIMPLE MERCHANDISE RETURNS
The Horse Fly stands by its products 100%. If you're not satisfied, we're not satisfied. We will be happy to help you return your product when it falls within the guidelines below.

RETURN PERIOD
You may return any product within sixty (60) days of the date you received it.

NON-RETURNABLE ITEMS
Items that have been damaged through customer use or abuse cannot be returned. Gift Cards also cannot be returned.

SHIPPING METHOD
Please send product with original packing slip, invoice or receipt along with the completed Return Form to the following address: The Horse Fly Attn: Return Shipment 1420 North 7th Street Boise Idaho 83702. You will receive a confirmation email once the package has arrived at out facilities.

RETURNS & EXCHANGES PROCESSING
Credit Card: Upon receipt of product, if you ordered by credit card, we will credit your account within 14 business days and it will show on your next statement depending on the issuing bank/or billing cycle. If you have requested an exchange, your account will be credited for the return and charged for the new item.
Gift Card:If you paid with a Gift Card, we will mail you a refund check. If a credit card was used in combination with a Gift Card the entire amount will be refunded to your credit card.Unfortunately, we cannot refund your original shipping charges.

CUSTOMER SERVICE
For questions or concerns, please contact our Customer Service Department at customerservice@horseflyhomedecor.com or call 208.345.3111.

MODIFICATION
The Horse Fly may modify this return policy, or any part of it, without notice at any time for any reason.