Return and Exchange Form

The Horse Fly stands by their products 100%.  If you're not satisfied, we're not satisfied. Just fill out this form, press "submit" and ship the product back to us and we'll take care of it!

Your business means everything to us.  So we want to make this process as simple as possible.  This form is to help understand where we can improve.  By your filling out this form, we gain knowledge in how to prevent this situation from happening again.  We thank you very much for your time.

CUSTOMER INFORMATION
First and Last name: 
Name of person that purchased product, if different:  
Street: 
City:      
State:   
Zip:     
Phone: 
Email:  

PRODUCT INFORMATION
Is this a return or exchange? Return   Exchange
If exchange, what product are you returning?
Which product would you like to purchase?  
If return, what is the main reason for return: Damaged   Changed Mind   Wrong Size    Other
If other, please explain:   
If your reason were resolved, would you purchase from us again?  Yes   No
If no, please indicate reason:

OVERALL EXPERIENCE
Did you find our web site easy to navigate? Yes   No
If no, please explain: 
Did you find our policies straight forward and clear? Yes   No
Do you like having the options to design your own frame?   Yes   No
If no, please explain: 
Please rate your over all experience with The Horse Fly.  Click on one answer that best describes your experience.  
Would you shop with us again? Yes   No
If no, what could we do to earn your business: 

Please fill free to add any additional comments that could help us improve our web site, product or overall customer service.




Thank you very much.

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